Enroll Now

Knowledge Base

They Believed Us. Who Knew?

In May 2025, Dario Amodei, the CEO of Anthropic, predicted that artificial intelligence could eliminate roughly half of all entry-level white-collar jobs within five years, with un...

Continue reading...
What the One Number Doesn't Tell You

 

There's a particular intellectual honesty required when work you helped develop and promote turns out to have been built on imperfect foundations. Not the theatrical kind that requires disowning ev...

Continue reading...
Why Culture Eats Customer AI for Breakfast

 

Last month at The Economist's AI conference in London, I watched a room full of CFOs independently arrive at the same conclusion, one after another, as if reading from a script nobody had distribut...

Continue reading...
The Survey Platform Reckoning: When the Bond Market Audits Your CX Strategy

 

In March, a group of banks led by JPMorgan Chase tried to syndicate $5.3 billion of debt for Qualtrics . The proceeds were earmarked for the company's $6.75 billion acquisition of Press Ganey Forst...

Continue reading...
Sunbed Wars and the AI That Wasn't

 

The Hanover lounger case has produced its inevitable sequel question: would an AI have made it better?

It is a reasonable thing to ask. The case has the precise texture of the problem that agentic...

Continue reading...
Sunbed Wars and the Underwritten Holiday

 

A district court in Hanover has decided that the traditional German poolside ritual — depositing a towel on a lounger at six in the morning, retreating for an unhurried breakfast, and reappearing s...

Continue reading...
AI-Washing the Income Statement
 

The largest US technology firms have spent the last twelve months issuing disclosures that attribute workforce reductions to AI-driven productivity gains. Some are accurate. Most are not. T...

Continue reading...
Enterprise AI Is Failing the Same Way Enterprise It Always Did contrarian insights
 

A research team at MIT spent two years studying AI deployments across major enterprises and concluded that 95% of generative AI pilots fail to produce measurable P&L impact. A Stanford st...

Continue reading...
AI Is Not Your Monetary Policy contrarian insights

 

Mike Hunstad runs Northern Trust's $1.4 trillion asset management division. In a recent interview with the Financial Times, he made a claim that has been picked up approvingly across the financial ...

Continue reading...
In Search of the Perfect Roll-up

 

There is a line in The Last Samurai, spoken by Katsumoto about the cherry blossom: "The perfect blossom is a rare thing. You could spend your life looking for one, and it would not be a wasted life...

Continue reading...
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15