For decades, AI was mostly research papers and prototypes. Then came 2012. Geoffrey Hinton’s team stunned the field with unprecedented accuracy in image recognition, powered by deep learning. That ...

Artificial intelligence didn’t rise in a straight line. Its history is a cycle of soaring optimism, disappointing results, and renewed breakthroughs. The downturns became known as AI winters—period...

The AI everyone talks about today—ChatGPT, Claude, Gemini—owes its existence to one breakthrough: the transformer architecture. Introduced in 2017, it reshaped natural language processing and launc...

On their own, each type of AI is powerful. But in Customer AI, the real breakthrough comes when generative, predictive, and prescriptive AI work as a system—a loop that turns fragmented data into g...

When people talk about AI in business, the conversation often drifts toward chatbots or large language models. Useful, but a narrow slice of the field. In Customer AI, three types of AI matter most...