AI is already separating CX leaders from CX laggards. The tools most companies still rely on: periodic surveys, lagging scores, anecdotal QBRs, were designed for a world that no longer exists. Every week that passes, the gap widens. Net Promoter Score® (NPS)® co-developer Richard Owen has spent decades studying what actually drives customer outcomes. This certification is what his team built next. You'll move beyond reactive metrics and learn to use AI to read customer behavior in real time, identifying the patterns that predict churn, expansion, and revenue risk before they surface, and prioritizing the next best actions to take. You'll leave credentialed and equipped with a working framework for turning fragmented customer data into a single, actionable signal your entire revenue team can act on.