Knowledge Base
In a recent episode in the CX Iconoclast podcast, Richard Owen and Mauricio Duarte discuss how predictive analytics is reshaping B2B customer experience. Their conversation highlights the same shif...
In a recent episode of The CX Iconoclast podcast, Richard Owen and Brian Curry asked the blunt question: is NPS dead? Their answer—no, but it’s on life support. The discussion reflects a broader th...
In a recent episode of The CX Iconoclast podcast, Richard Owen interviewed Bruce Temkin about leadership in an AI-driven world. Temkin introduced the idea of humanity at scale—a framework for ensuring...
In a recent episode of the CX Iconoclast (From Cost-Cutting to Customer Growth: A Smarter AI Strategy) , Richard Owen sat down with McKinsey partner Tey Bannerman to explore how AI is reshaping ent...
