Each Tuesday, Field Notes surfaces what we're seeing in the field: patterns from implementations, ideas worth stress-testing, and the occasional inconvenient truth about how Customer AI programs succeed or stall. No abstractions. Just the working knowledge that tends to matter.
Richard Owen
Co-founder, OCX Cognition. Richard joined and then led the team that co-created NPS, and founded NPS® Certification, now used by more than 6,000 companies worldwide.
NPS® CO-CREATOR · MIT SLOAN MBA
