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See exactly how to predict churn 18 months out
Get inside the framework customer-centric leadership at global enterprises like Pure Storage, Iron Mountain, and Forsta are using to prove ROI and future-proof their careers.
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Your Free Trial Includes
A real preview, not a teaser.
Comprehensive head start
17 complete video lessons from Foundations to Implementation to kick start your path to becoming a Certified Customer AI leader.
Hands-on exercise
Assess your current program maturity readiness to implement Customer AI and predict and prescribe actions to enable actual business results.
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By demonstrating your interest for yourself or your team, you trial reveals your special offer to unlock the full course and Customer AI certification.
Richard’s storytelling made AI practical, relevant, and deeply connected to real-world customer experience challenges.
Mike Plaskon
Chief, CX Operations, CX, DTX Manager —Pure Storage
A well-rounded and practical dive into data engineering for Customer AI—especially helpful in understanding real-world pitfalls and how to design around them in CX delivery.
Alison Bushell
Head of Global Analytics — Press Ganey / Forsta
The Customer AI Masterclass equips senior leaders with both the vision and cohesive framework to modernize how experience is measured and create sustainable competitive advantage.
Bobby Arbuthnot
Sr. Director, Client Executive
Quick Answers
Based on what customer-centric leaders most commonly asked.
How long do I have access?
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No coding or data science background needed. Built for Customer AI leaders.
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Nothing automatic. If you want the full certification, you upgrade when ready.
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