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Richard’s storytelling made AI practical, relevant, and deeply connected to real-world customer experience challenges.
Mike Plaskon
Chief, CX Operations, CX, DTX Manager —Pure Storage
A well-rounded and practical dive into data engineering for Customer AI—especially helpful in understanding real-world pitfalls and how to design around them in CX delivery.
Alison Bushell
Head of Global Analytics — Press Ganey / Forsta
The Customer AI Masterclass equips senior leaders with both the vision and cohesive framework to modernize how experience is measured and create sustainable competitive advantage.
Bobby Arbuthnot
Sr. Director, Client Executive
