Live Events
Customer AI Masterclass
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Now Live in KenyaÂ
Limited seats available:
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Executive Workshop:Â Half day sessions, 2 company slots remaining
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General Workshop:Â Single day, 5 seats remaining
Location: Nairobi, Kenya
Date: November 4-7, 2025
Presented by: OCX Cognition & Ajua
Facilitator: Richard Owen, Co-Creator of the Net Promoter Score
Predict Customer Behavior — Not Just Measure It
Traditional CX programs show what customers say, not why they act—leaving most revenue unseen. This live event helps you turn data noise into clear signals, predict behavior up to 18 months ahead, and replace guesswork with proactive, profitable customer insight.
Lead the Future of CX, CS, and RevOps
Only 16% of CX leaders believe their programs uncover real causes of churn. This event bridges that gap, uniting CX, Success, and RevOps into one predictive growth engine. You’ll learn how to align leadership and teams around measurable, AI-powered results.
Master the Skills That Define Tomorrow’s Leaders
Future-ready professionals are fluent in Customer AI. Learn directly from Richard Owen — Co-Creator of the Net Promoter Score — and gain the tools to link customer data to revenue impact.
Leave ready to prove ROI and accelerate growth through predictive intelligence.
The World Leaders in Customer AI & CX Certification Now Live in Kenya
The Customer AI Masterclass — Live in Kenya brings world-class CX and AI expertise to one of Africa’s fastest-growing innovation markets.
Led by Richard Owen, Co-Creator of the Net Promoter Score (NPS) and founder of the world’s most successful CX certification—adopted by over 6,000 companies globally—this program combines proven frameworks with cutting-edge Customer AI practices.
Through OCX Cognition, Richard and his team are helping organizations across sectors—from financial services to telecom and SaaS—transform how they measure, predict, and grow customer value.
Now, Kenyan business leaders have the opportunity to join this movement, mastering the tools and insights needed to drive measurable growth, customer loyalty, and AI-powered transformation across Africa.
Now I predict needs before customers voice them.
Thomas Whitaker
Senior CX Manager, Global CX & Insights — Iron Mountain
Essential for anyone serious about AI in customer growth.
Jason Kapel
CX InsightsÂ
Cinematic and masterfully produced — the best CX certification I’ve seen.
Björn Kälin
Sr. CX Manager, Managing Partner — morethentic ltd; former Global Head of Customer Insight at HolcimÂ
Explore Curriculum​
CX Foundations
The best demonstrated practices for CX programs, updated for AI
AI Foundations
What you need to understand as a CX leader, no jargon and hype
Data Assets
Strategies to make the data work in a world of messy, incomplete systems
Insights & Analytics
Move from basic to advanced analytics, to see your business differently
Action & Engagement
Get teams aligned and activated around customer data
Financial Impact
Tie CX directly to your company's growth and ROI
Implementation
Build your high confidence roadmap, avoid the pitfalls
Customer AI Leader
Futureproof your career as a leader in Customer AI
Flexible Payment Options
The future of customer management demands more than surveys and quick fixes—but it doesn’t need to be complicated or costly. Our pricing is designed to support both individual growth and enterprise transformation.
For Single Day Event +Â Online Certification
Join live for all sessions and continue to online certification following. Designed for executives who want to sharpen their leadership and leave with actionable strategies. Use special promo code: CAIMASTERKENYA1000.
For Executive Workshop
Empower your leadership teams with a customized, instructor-led workshops aligned to your company's goals. This option if designed for enterprises seeking to embed CX + AI + action into their DNA at scale. Contact us for more pricing.
